In compliance with the spanish law Ley 34/2002 of Servicios de la Sociedad de La Información y del Comercio Electrónico (LSSICE), we inform you that the ownership of the domain of our shop, www.maskecubos.com belongs to MUNDOMASKE S.L., company legally incorporated in Spain (inscrita en el registro mercantil de Zaragoza, tomo 4189 folio 147 hoja Z-60418 inscripción 1) with CIF B-99318578 (hereinafter Maskecubos.com) and registered office in Zaragoza, Calle Valle de Zuriza, No.8, local, zip code 50015. For additional inquiries, you can contact us via email in [email protected] or via phone in (+34) 976 097 628.
We make every effort to ensure that the information contained on the website is accurate and without typos. In the event that at some point, it may be found an error of this type, at any time outside of the will of Maskecubos, it would be corrected immediately. If there is a typographical error in one of the prices with a substantial difference, significantly lower than the usual product price and a customer made a purchase decision based on that error, we will communicate that error and the customer is entitled to cancel the purchase without any additional cost. Sending an automatic purchase confirmation, does not validate the conditions of the error in the price.
Similarly, it is possible that the contents of the website sometimes may show provisional information on some products. In the case that the information provided does not correspond to the characteristics of the product, the customer is entitled to cancel the purchase at no additional cost.
About the information, content, statements and expressions contained in the products marketed on the website, respond the publishers, manufacturers or suppliers of such products.
The images published do not necessarily correspond with the products sold and must be considered as guidance. The product description provided is binding in accordance with current legislation. All contractual information present in Maskecubos.com are shown in English language, and communication with customers and users and also the formalization of the contract must be in that language.
All content published in the store and especially the designs, texts, graphics, logos, buttons, icons, software, trade names, brands, industrial drawings and any other susceptible sign of industrial and commercial use, are subject to intellectual and industrial copyright of Maskecubos.com or of third party owners.
Under no circumstances, shall any license be granted or waiver, total or partial transfer of such rights, or any right or expectation of rights conferred, specially, for the alteration, exploitation, reproduction, distribution or public communication of these contents without the express permission of Maskecubos.com or the corresponding owners.
It is forbidden, therefore, the use of the website MasKeCubos.com for public or commercial purposes, so it may not be exploited, reproduce, distribute, modify, publicly display, transfer, or use the content of the web. The inclusion of hyperlinks for commercial purposes that allow access to our website in web pages located outside of Maskecubos.com, without prior consent is expressly forbidden.
In any case, the existence of hyperlinks on websites unrelated to us, not imply in any case the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance from Maskecubos.com of its contents or services.
The products presented on the website are in accordance with the spanish legislation. The responsibility of Maskecubos.com can not be invoked in the case of not complying with the legislation of the countries where the products may have been sent according to the order request of the customer. It is the responsibility of customers outside of Spain to verify the possibility of importing or using the products that you request.
Accessing the website will be voluntary, and therefore the responsibility of the user, who will be responsible for any direct or indirect effect by the use of the website resulting therefrom, including so but not limited to, all economic, technical and legally adversed damages and the disappointment of the expectations generated by our website, forcing the user to hold harmless Maskecubos.com for any claims arising directly or indirectly from such facts. Maskecubos.com is not liable for any damages that may result from interference, omissions, interruptions, computer viruses, faults or disconnections in the operation of this electronic system or devices and computers from users, due to causes unrelated to Maskecubos.com which prevent or delay the provision of services or the browsing in the store, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the inability to provide the service or allow access for reasons not attributable to Maskecubos.com, due to the user, third parties or force majeure. Maskecubos.com does not control, generally, the use that users make of the website.
In particular, Maskecubos.com not respond in any way for the obligation of the users to use the website in accordance with the law, these general terms, morality, the generally accepted good customs or public order, nor do so in a diligent and prudent.
In general the user agrees to comply with these general terms and to meet the special warnings or instructions contained therein or on the website and always act according to the law, morality and the requirements of good faith, using due diligence, and refraining from using the website in any way that may impede, damage or deteriorate the normal operation of the website, the property or rights of Maskecubos.com, its suppliers, other users or in general any third party. The access and use the portal to minors without the express consent of their parents is prohibited. Maskecubos.com is not responsible for the accuracy of the data filled by the user and therefore can not verify the age of the users. Specifically, and without implying any restriction on the previous section, when using the website Maskecubos.com the user agrees to:
The customer agrees to allow the delivery of the requested order, providing a delivery address where it can be delivered the order requested within the usual time of delivery of goods. In the event of failure by the customer of this obligation, Maskecubos.com shall have no responsibility for delays or inability to deliver the order requested by the customer.
For the purposes of the provisions of Law 15/1999, of December 13, Protection of Personal Data, as well as in R. D. 1720/2007 of 21 December that approves the regulation that implements the L.O. 15/1999 approved, Maskecubos.com informs you of the existence of a file of personal data created by and under the responsibility of Maskecubos.com with data obtained on the website www.maskecubos.com. The purpose of this file is to manage your contractual relationship with us, as well as promotional activities and own advertising or third parties by any means, whether by telephone, as the sending of commercial messages via SMS, etc. which may be of interest, based on the study and segmentation of the data collected while browsing the website, the data provided by filling in electronic forms, including those arising from the business relationship or delivery of products purchased. If the user does not wish to receive advertising, they can enter into their accounts and disable the sending of newsletters and information.
In compliance with the provisions of the regulation implementing the Organic Law on Data Protection 15/1999 of December 13, approved by Royal Decree 1720/2007 of December 21, Law 34/2002, of July 11, of Services of the information society and electronic commerce and other provisions issued in its development, the customers and users of Maskecubos.com may at any time exercise their rights of access, rectification, cancellation and opposition of their personal data by writing to: MUNDOMASKE S.L., Calle Valle de Zuriza, Num.8, local, 50015, Zaragoza, SPAIN, where the name and surname, user and email with which you signed up, enclosing photocopy of ID card of the user will be indicated. In the event that the information supplied is associated with a purchase, Spanish legislation obliges us to maintain at least six years, so it can not be deleted or corrected even if the customer requests it.
Maskecubos.com is committed to the use of the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 1720/2007 of 21 December. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved using SSL, encrypting the data sent through the RSA encryption system, so that no one can appropriate them because they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL is slightly different: no longer begins with http but with https.
We want to inform you clearly and precisely about the cookies we use, detailing clearly what a cookie is, for what it serves, the types of cookies we use, their purpose and how you can configure or disable them if you wish.
The cookie is a file that we place on your computer, and whose sole purpose is to simplify your navigation through Maskecubos.com (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by Maskecubos.com and by you, and you can delete it if you wish by accessing the options of your browser. Cookies are essential for the functioning of the Internet, they bring many advantages in providing interactive services, making it easier navigation and the usability of our website. In no case the cookies could harm your computer. At the same time, active cookies helps us identify and resolve errors.
Users can disable Google Analytics for the display advertising and customize ads on Display Network Google through the preferences manager of ads into your Google account, if available, or you can use the Opt-out Browser of Google Analytics, available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.Furthermore, the user can allow, block or delete cookies installed on their computer by configuring the browser options installed on their computer. For more information, you can access the following links with detailed information for each browser:
Internet Explorer http://support.microsoft.com/kb/278835
Safari for iPad and iPhone http://support.apple.com/kb/HT1677?viewlocale=es_ES
Maskecubos.com never store personal data of our users, except for the IP address according to that described above, unless you want to register into our website voluntarily in order to make purchases of products and to receive the services that we provide or additional information about promotions and content of interest.
In orders placed in Maskecubos.com, an amount relating to shipping cost will always be specified. This cost is automatically generated according to fares calculated by us based on products purchased, the total order amount and the territory to which they are sent.
Shipping costs are automatically added to the total amount of the cart with the products chosen by the customer during the purchase process, and can be viewed by the customer in the shopping cart and in the checkout page. Shipping prices listed in the tables below include the 21% VAT.
Maskecubos.com will endeavor to always seek the best shipping price for the customer, always with recognized companies which offer an optimum warranty level and safety. Shipping costs to the Canary Islands include customs fees.
Shipping costs to Ceuta and Melilla do not include tariffs or import taxes that will be paid in cash at the destination by the receiver of the goods. As for international shipments to other countries in the European Union, shipping costs include customs expenses. Below the shipping charges detailed in the following table:
There are two options for ordering process in Maskecubos.com. It can be done by registering as user prior to placing the order by completing the electronic form displayed at all times on the website of the store and following the instructions therein. We recommend this option to our customers to access and manage all orders and the information concerning, into the user area on our website. You can also complete an order with a quick purchasing order as a guest, filling the corresponding electronic form but with no need to generate a password of access to our site. To proceed with the purchase of products, you must add the product or products you wish to purchase to the basket, following the indications displayed on the screen, filling in for this purpose provided the order form and validating it.
The prices and offers presented on the website are valid exclusively for online orders made in Maskecubos.com. All prices published on our website are with indirect taxes included. The validation of the order by the client expressly implies knowledge and acceptance of these general terms as part of the contract process. Unless proved otherwise, the data recorded by Maskecubos.com constitute proof of all transactions between Maskecubos.com and its customers. Maskecubos.com will archive the electronic document formalizing the contract and this will be accessible.
Once the purchase is made and in the shortest time possible, a proof of purchase will be sent by the Customer service of Maskecubos.com, never later than 24 hours after the execution of the purchase. If you do not agree with the information provided in the proof of purchase, you can request changes thereto or cancellation of the contract. MUNDOMASKE S.L. will issue paper invoice, which, once the order is sent and leaves the facilities of our warehouse, can be downloaded from the "My Orders" section in the user account. MUNDOMASKE S.L. warns that you can not modify the sales invoices once they are issued, without prejudice to their right to obtain corrected invoice in the cases provided for in the current legislation (Royal Decree 1619/2012, of November 30 approving the regulation of the invoicing obligations). The invoice will be issued in the name of the person or company indicated in the order process, so the client must ensure that is made with the correct name. In the case of reverse charge of VAT, the buyer must comply with current tax legislation at all times.
The selection of products offered on Maskecubos.com, is valid as long as the products are visible on the website and it is available the possibility to add them to the shopping cart. In the process of the electronic commerce, the stock is now updated automatically, so it could happen, possibly during the ordering process, that the stock of a product is exhausted and, therefore, the customer can not, in these cases, continue with the started checkout process. In case of multiple orders of the same product from different customers and the same lack of stock of the product to accomplish with all purchasing orders, these will be processed in order of receipt.
On the page of each product, if the possibility to add the product to the shopping cart is available, then the item is in stock and our commitment for departure from our warehouse is 24 to 48 hours on working days after receipt of order. If the option to add the product to cart is not available on the product page, the article is not available in stock and the selling of this product will not be allowed until the stock of the product is replenished.
To these availabilities, it should be added delivery that may have transit operators we work with. These periods are computed on weekdays Monday to Friday, since than Maskecubos.com does not make expeditions neither Saturdays, nor Sundays or holidays.
In the event that there may be a rupture of stock or unavailability of an article selected in the purchasing order, Maskecubos.com will contact you to communicate the problem and we will give you a new delivery date. If there is not possibility to send the selected product, the customer can proceed the annulment or may accept the offering, without involving an increase in price, of a product of similar characteristics that have the same or even higher quality. In any case, a delay in the delivery regarding the specified deadlines, shall not entitle the customer to demand a compensation.
When an order leaves our warehouse, it is no longer possible to cancel it. The customer should receive the products, following the general terms previously accepted. Then proceed to the return by the means indicated in our return conditions.
Products are shipped to the delivery address you have indicated to us during the checkout process. In the case of placing an order of several items with different availabilities, the delivery deadline will take into account the expected delivery that is longer. In exceptional cases, Maskecubos.com is entitled to disaggregate the order, sending the available items in a first shipping and leaving pending a second shipping with the unavailable items. In this case, the second shipment is done at no additional cost for the customer.
Maskecubos.com wants to propose our customers different ways of shipping to send the products in the most comfortable and suitable way, letting you select from your checkout page, the type of shipping you want depending on the area and the delivery mode you prefer. Here we detail the different types of delivery and their deadlines:
Home delivery by NACEX / CORREOS EXPRESS: For shipments to the Iberian Peninsula, Balearic Islands and Portugal. In this type of shipping, all orders of items sold by Maskecubos.com and availability "in stock", they will be delivered to the address indicated in 24 or 48 hours on business days after leaving our warehouse. The courier does not deliver on Saturdays, Sundays or holidays.
Home delivery by CORREOS: For shipments to Canary Islands, Ceuta and Melilla. In this type of shipping, all orders of items sold by Maskecubos.com and availability "in stock", they will be delivered to the address indicated in 5-13 business days after leaving our warehouse. The courier does not deliver on Saturdays, Sundays or holidays. The courier does not deliver on Saturdays, Sundays or holidays.
Home delivery by International Courier: For shipments to the rest of countries in European Union. In this type of shipping, all orders of items sold by Maskecubos.com and availability "in stock", they will be delivered to the address indicated in 5 to 13 working days following the dispatch from our warehouse. The courier does not deliver on Saturdays, Sundays, or holidays.
Maskecubos.com offers you different payment methods so you can choose the one that best suits your needs:
Payment by Credit Card: the payment virtual terminal (TPV) of La Caixa (Redsys) allows payment with Master Card, Maestro, Visa and Visa Electron cards. To make card payments is necessary to indicate card number, expiration date, name of the holder (as listed on the card) and CVV card code. The charge for the amount of the purchase order on the customer's card is made at the time of purchase. It is not allowed any transaction that is illegal or that may have the potential to damage the goodwill of acquiring banks or reflect negatively on them. The following activities are prohibited in accordance with programs for the card brands: the sale or supply of a product or service that is not in full compliance with all laws applicable to buyer, issuing bank, merchant or cardholder.
Payment by bank transfer: This payment is limited to orders above 100 euros. You can make a bank transfer to the following account:
Beneficiary: MUNDOMASKE S.L. Bank: LA CAIXA
Address: San Juan de la Peña num. 20, 50015 Zaragoza (Spain)
Account number: 2100 2451 5902 0015 9223
To expedite and ensure transfers received from abroad, the issuer must provide the BIC and IBAN codes.
It is very important that in the field SENDER or PAYER, must be indicated the following: Order number - Your full name.
For instance: IKALZYJRZ - John Ander Smith.
You have within 7 working days to order the bank transfer after completing your order. The purchase order shall not be deemed effective until we confirm the corresponding income and therefore delivery times begin to run from that date.
Cash on delivery payment: This payment method is valid for all orders from 7 to 300 €, with delivery in Spain and Portugal (Iberian Peninsula). This method has a charge of 2 € on the amount of your refund. Payment is made in cash at the time of order delivery through the transport company, in euros and accepting only cash amounts, failing to make payment by other means. It is advisable to have the exact amount.
Payment by PayPal: after fulfilling the customer data, you can select the online payment gateway Paypal, one of the payment options preferred by buyers, not needing to complete the data of the credit card in every purchase. You can make your purchase using your email address in PayPal previously linked in PayPal to your bank account or credit card.
If you are not satisfied with products purchased in Maskecubos.com, you are entitled to cancel the contract by returning your purchase to our online store, in accordance with the following paragraphs.
You can exercise the right of withdrawal without any justification within 14 calendar days for all items returned in their original packaging. The withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the products acquired in our store.
To exercise the right of withdrawal on products purchased exclusively in Maskecubos.com, you should express your unequivocal decision to withdraw from the contract through the following way:
To return the products through our online store Maskecubos.com, you must contact our Customer Service, at (+34) 601 130 764 or through our email account [email protected] to express unequivocally your decision to withdraw the contract.
Without prejudice to that mentioned in the preceding two paragraphs, you can also choose to exercise the right of withdrawal, via completing and sending electronically to our email account [email protected] the withdrawal form which you can download below, in which case we will communicate you promptly via email the receipt of the withdrawal form.
The right of withdrawal shall be deemed exercised within the deadline when you have sent us the communication concerning the exercise of this right before the end of the relevant period, in the terms indicated above.
If you exercise the right of withdrawal, we will refund all payments we have received from you, including delivery charges. However, it reimbursement may be withheld until he has received the goods, or until the consumer and user has supplied evidence of the return of the goods, whichever condition is met first.
We proceed to carry out such reimbursement using the same means of payment of the purchase without any additional expenses for the customer as a result of the withdrawal, except for the cost of returning the products. In all cases, the products subject to reimbursement must be in perfect condition, in its original packaging with the manuals, accessories or promotional gifts, if any, that were included initially with the products. If this were not so, the customer can not exercise the right of withdrawal.
The right of withdrawal shall not be possible for the purchase of products that have been requested to Maskecubos.com "ex profeso" or in other cases legally exempted. In the case of promotions in which several separate articles are part of the same pack (3x2, 2x1 and the like), if the customer wants to exercise the right of withdrawal, it must be done from all products included in the promotion.
The right of withdrawal regulated in this section shall apply only to products purchased only and exclusively through our online store Maskecubos.com. The consumer will only be responsible for the decline in value of the goods resulting from handling them differently than that necessary to establish the nature, characteristics or performance of products.
Download here the form for the right of withdrawal.
Without prejudice to the right of withdrawal and the legally recognized guarantee on non-compliant products, the circumstances that can cause an incidence the delivery of your product are the following:
The warranty period is two years from product delivery. Defects caused by neglect, beatings, misuse, tampering, improper handling or materials of the product that are clearly worn down by use are not included. Unless proved otherwise, it will be assumed defaults by nonconformity that become apparent within six months after delivery of the product, be it new or second hand, already they existed when the product was delivered, unless this presumption is incompatible with the nature of the product or with the nature of the lack of conformity. Should be a defect caused by misuse, repair will be billable. In the cases that justifies the application of the warranty, it could be opt for repair, replacement of the article, price reduction or refund under the terms established by law.
In case you have to exercise the warranty of your product, you can do so notifying to Maskecubos.com in the [email protected] email account.
The purchases made in Maskecubos.com are subject to Spanish law.
The European Commission provides a platform for court resolution of online disputes is available at the following link, http://ec.europa.eu/consumers/odr, and through which consumers can submit their claims. In the event of any conflict or discrepancy in the interpretation or application of these contract terms, the Courts which, if any, will know about the litigation will be those that provide applicable legal rules on jurisdiction in which serves, in the case of final consumers, the place of performance of the obligation or the domicile of the buyer.
In the event that the purchaser is domiciled outside Spain, or in the case of a sale by a company acting in the business or trade framework, both parties submit to, expressly waiving any other jurisdiction, the Courts and Tribunals of Spain.